Return & Refund Policy

Thank you for shopping at [Tên Store Của Bạn]. Because our products are digital downloads that are delivered instantly upon purchase, we have a clear and straightforward refund policy below.

Digital Products Policy

Due to the non-tangible and instant nature of digital files (digital art prints, Canva templates, website templates, etc.), all sales are final and non-refundable. Once an order is completed, we cannot issue refunds, cancellations, or exchanges.

By completing your purchase at checkout, you agree to these terms.

Exceptions & Solutions

Your satisfaction is very important to us! While we do not offer standard refunds, we are always happy to help in the following situations:

• Corrupted or Missing Files: If your download link doesn't work, the file is damaged, or you received the wrong item, please contact us immediately. We will resend the correct files right away.

• Accidental Duplicate Purchases: If you accidentally bought the exact same digital item twice in separate orders, please reach out to us with both order IDs. We will gladly refund the duplicate charge.

• Editing & Access Support: Having trouble editing your Canva template or opening a ZIP file? Send us a message—we will guide you step-by-step until it works perfectly for you!

Need Assistance?

If you experience any issues with your download or order, please don't hesitate to reach out:

• Email: [your-email@domain.com]

• Contact Form: [Link tới trang Contact Us]

Please include your Order ID and a brief description of the issue so we can help you as quickly as possible (usually within 24 hours).